Data Analysis & Reporting

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Memberhip Strategies

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AMS Management

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Customer Service

Your members’ issues solved in an effective and courteous manner

 

Need someone to answer the call, email, text, post, etc. and solve your member's problems? Call on the Member Man's award winning customer service experience!

 

We invest in learning your processes, messaging, and strategies and combine that with 10+ years of refined customer services to create an experience that is more human than rudimentary call centers. Establish a Virtual Customer Service Center for your organization that will answer members’ inquiries via various modes and provide meaningful solutions.

 

List of Services

  • Frontline in answering member inquiries

  • Answer all modes of inquiry (phone, email, etc.)

  • Guaranteed response within 48hrs

  • Monthly summary of member issues

Customer Service

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AMS Management
Maximize the most critical software serving your members

 

An Association Management System (AMS) can be difficult to navigate. MMC can help you manage every stage of the AMS lifecycle. We specialize in the Naylor AMS software but can help you manage any system.

 

List of Services

  • Business Processes and RFP Development

  • Discovery and Selection

  • System Implementation and Enhancements

  • Database Management

 

 
Data Analysis & Reporting

Tell the stories that lay hidden in your data 

 

Need your data analyzed to obtain the Key Performance Indicators or hidden trends found within? MMC can also provide on-demand and periodic analyses of your data.

 

List of Services

  • KPI Analysis

  • Membership Trends Analysis

  • Periodic Reports (Weekly, Monthly, Quarterly, etc.)

 

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Membership Strategies

Understand where to go next and how to get there

MMC will help you develop and implement effective strategies to increase membership numbers, retain members, and ensure that members are engaged and fulfilled.

 

List of Services

  • Recruitment, Retention, & Engagement Strategies

  • Member Communications

  • Member Feedback

  • Benefits Analysis

  • Membership Department Review

SERVICES

 
 
 
 

MMC provides critical Membership Services without all of the overhead costs. Receive full-scale departmental management or a la carte services and only pay for what you need. Whether you have a short-term project or a long-term need, Membership Management Consulting is the answer!

 

Areas of focus:

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Transforming Associations for the Good of Society